Store Policies

Here when you need us.

Email info@shopvarna.com with questions about a product, order, delivery or return. VARNA is based in Marriottsville, Maryland, and aims to respond within two business days.

U.S. orders, carefully prepared.

Standard U.S. shipping is free. In-stock pieces are normally dispatched within 2–5 business days. Pre-order or specially arranged pieces use the timing confirmed before payment. Estimated USPS delivery is an additional 2–5 business days after dispatch. We’ll send your tracking number once your package ships. Carrier delays may occur, including due to holidays, weather or incomplete addresses.

Request a return within 14 days.

Request a return within 14 days of delivery. Eligible pieces must be unused, with tags, original packaging, and accessories intact. Customers are responsible for return postage. Contact us before sending anything back so we can review your request and provide return instructions. Final-sale and personalized pieces are not eligible for change-of-mind returns and are marked before purchase. If a piece arrives damaged, defective, materially different from its description, or incorrect, contact us promptly with your order number and clear photos so we can review the issue and arrange a resolution.

Approved refunds are sent to the original payment method within five business days after the returned piece is received and inspected. Banks may take additional time to post the credit.

Contact us quickly.

An order may be canceled before fulfillment begins. Orders already packed, dispatched or placed into a confirmed special-order process cannot be canceled and are governed by the policy above.

Secure checkout and limited use of data.

Card payments are processed on a Stripe-hosted checkout page; VARNA does not receive or store full card numbers. Customer information is used to respond to inquiries, fulfill orders, provide support, prevent fraud and meet legal or accounting obligations. VARNA does not sell customer information.

Ordering from VARNA.

An order is accepted when payment is completed and VARNA confirms fulfillment. VARNA may cancel and refund an order if a piece becomes unavailable, a price is displayed incorrectly or a transaction cannot be safely fulfilled. These terms are governed by the laws applicable in Maryland, United States.